[2 Sentences or Less]

Don’t fly Delta Airlines - at least not international! I left June 4th from Indianapolis, and have not seen one of my bags since that departure flight, so today I sent Delta Airlines the following letter.

To whom it may concern:

I left June 4th on a 12-day vacation to Europe - an anniversary gift for my wife. We were cruising the Mediterranean for our 10th anniversary; it was intended to be the trip of a lifetime. It was certainly memorable, but not for the sites of Europe, rather for Delta Airlines lack of communication and inability to locate our luggage.

On the afternoon of June 4th, I paid an Excess Baggage Ticket for $25 in order to get my bag to Barcelona. On June 5th, I arrived in Barcelona and my bag could not be located. I filed a Property Irregularity Report for my missing bag, and provided my mobile number so I could be contacted when it arrived. As of today, June 25th, my bag is still not in my possession. (File reference: BCNDLXXXXX)

Below is a transcript of my experiences trying to regain my bag. If not for the efforts of Disney Cruise Line, I would have been without any updates or information my entire trip. Even with their assistance, I spent at least 30 minutes everyday of my trip trying to find my bag.

How will Delta Airlines rectify the damage done to an once-in-a-lifetime experience?

Thank you,

Bill Dawson
Our Ports of Call (in order):
Barcelona, Day-at-Sea, Palermo, Naples, Olbia, Civatecchia, La Spezia, Mareseille, Villefranche, Day-at-Sea, Barcelona

History of my bag tracking:

4 June – Paid additional $25 for cost of overweight bag.

5 June – Arrived in Barcelona, and overweight bag was not available in baggage claim.

6 June – Contacted Delta Airlines Baggage Services, Barcelona and left voicemail message with my contact information.

6 June – Contacted Delta Airlines Ticketing Services, Barcelona spoke to agent and left message and contact information.

6 June – Contacted Darla with Disney Cruise Lines (DCL), she contacted DCL Orlando to seek bags. Provided Darla and DCL with copy of Property Irregularity Report.

7 June –DCL received word that our bag was delivered to Barcelona. DCL provided Delta Airlines with our ports of call, and asked that they deliver bag to Naples, Italy.

8 June – Palermo, Italy: No updates on luggage from Delta Airlines.

9 June – We were in Naples, Italy and our bag was shipped to Palermo, Italy – a day behind ship. DCL was informed by Delta Airlines the next attempt to deliver our bag would be a shipment to Civattechia, Italy.

10 June – Olbia, Sardinia: No update on bag from Delta Airlines.

11 June – Civattechia, Italy: No update on bag from Delta Airlines.

12 June – La Spezia, Italy: Bag was supposed to be shipped to Pisa, Italy, but the plane was canceled. Informed that Delta Airlines will not attempt non-Italy ports. We sent request to Delta Airlines that bags be shipped home, confirmed address.

13 June – Mareseille, France: Attempted to confirm bag was being shipped home; no update from Delta Airlines.

14 June – Villefranche, France: Update from Delta Airlines was that our bag had been shipped to Pisa, Italy. Delta Airlines would return the bags to Barcelona.

15 June – Day at Sea: Contacted Delta Airlines Baggage Services, Barcelona and spoke to Anna Maria. She had no knowledge of our bag, and asked us to call back. We called back and spoke to another woman in baggage claim. She also told us our bag was unaccounted for and asked us to call the Terminal A Call Center to discuss bag. We contacted the Call Center and spoke to Alejandro. He informed us our bag was there, but he could not locate it. We requested that they ship the bag to our home address, and confirmed the address.

16 June – Barcelona, Spain: We spoke with ticketing agent when we checked-in for our flight. She had no record of our bag, and contacted Alejandro in baggage claim. He did not have our bag, so we confirmed our home address with ticketing agent. She informed us that our bag would be shipped to our home address.

16 June – Indianapolis, IN: Arrive home and check with Delta Airlines Baggage Services, Indianapolis. We were informed that Delta was not aware of the location of our bag, and were directed to call the 1.800 number for information and assistance.

17 June – Contacted Delta Airlines about baggage, and spoke with Cynthia Renfro (in Georgia.) Delta Airlines records stated “the passengers had signed for luggage at airport.” After further investigation, Cynthia informed us that the bag was delivered to the Barcelona dock after we had disembarked. A dock representative had accepted our bag.

17 June – Contacted DCL about our bag. After some research, we were informed that our bag had been turned over to the dock Lost and Found.

22 June – After multiple exchanges with Disney Lost and Found, our bags were shipped home – at Disney’s expense. Our bag is currently in-transit and won’t be delivered for an additional 5-7 business days.